At OceanMedia communication is valued above all else. It is our belief that most conflicts arise from communication mistakes.
If we have not replied to a phone call or email within one day, please try again. Use email [or phone] this time. Odds are we never received the message for some technological reason. Please give us the benefit of the doubt. We will do the same.
When we send you an invoice (or any email), please always reply to let us know you received the email. With spam filters being so aggressive nowadays, we like to have reassurance you are receiving our messages. See our payment policy.
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If something is not working, please tell us immediately. Why? So we can fix it for you asap.
If you are approached by another company with something new & shiny, please talk to us before making a decision. Why? (a) We may already have the feature/service they are offering; or (b) Odds are we can create it for less and maybe even for free.
Interested in the free/informal Nonviolent Communication (NVC) workgroups led by Scott Swain? Or interested in hiring Scott to put on a ClearTalk (based on NVC) seminar for your employees? You can find out more here.
