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Hosting Policy
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(1) OceanMedia reserves the right to refuse* hosting at any time for any reason, including the following:
(a) Client is using OceanMedia's server(s) to send spam**.
(b) Client is participating in activities OceanMedia strongly objects to.
(c) Client refuses to keep "clean" mailbox(es). Our advanced mail server software, SmarterMail, allows client to log in via web interface, check their email, send email, create folders and rules (like in Outlook), control their spam filter settings, add to trusted senders list, manage their inbox, "junk mail" folder, "deleted items", "sent items", etc. This interface also allows client to log in and add/remove/edit email accounts/users. Default expectation with hosting is client will do all this for themselves as well as monitor their users or encourage their users to keep their folders from getting too large. If client wants OceanMedia to maintain these features for them, additional fees will be charged.
Definitions:
* Refuse: Whether client is already a paying client of OceanMedia or not. If client is a paying client, OceanMedia will strive to work out a fair refund.
** Spam: This term can be subjective. A client may purchase a list of email addresses with assurance from the seller that these are email addresses of people who signed up and approved their email be shared. The client (and many others) might consider email sent to that list to not be spam. However, OceanMedia considers it spam.
(2) OceanMedia is not obligated to allow hosted clients to use OceanMedia's SMTP server for sending outgoing mail.
It is not OceanMedia's responsibility to help you fix your Email program (Outlook, Outlook Express, Mac Mail, etc), your office network, or your Internet connection. Some providers, notably DSL, make it hard to get to any mail servers but their own. If you are having difficulty sending mail through OceanMedia's SMTP server, even after having tried all solutions found here, OceanMedia strongly recommends you use your Internet Provider's SMTP server. If you don't know the settings, phone them.
(3) It is not OceanMedia's responsibility to help you fix your computer.
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